FAQ
About Artful Aggie
A Legacy of Creativity & Quality
Artful Aggie (formerly The Shirt Factory) has been creating high-quality printables since 1987 — with shop locations in Washington, New Mexico, California, and Oregon.
We moved online as TheShirtFactoryUSA in 2007, and now operate proudly as Artful Aggie, based in Washington State.
We’re a women-owned and veteran-owned small business — passionate about creativity, quality, and kindness in every design.
✨ We specialize in:
Custom and stock tees, mugs, sweatshirts, and cards
Printable art designed to inspire
Friendly, reliable customer service
🌿 Our Values
At Artful Aggie, we believe in inclusivity, compassion, and respect.
We proudly support:
✅ Women’s rights — the right to be heard and to make personal choices
✅ Veterans & service members — in all branches of the U.S. military
✅ Equality for all — regardless of age, color, creed, gender, or ability
We also care deeply about our planet 🌎 and source sustainable materials whenever possible to reduce our environmental impact.
🏡 Meet the Maker
When I’m not designing, you’ll find me exploring the outdoors of Washington State or relaxing at my cabin in the Cascades with my two cats — Ewok and Gremlin.
Artful Aggie is more than a shop — it’s a reflection of creativity, gratitude, and everyday joy.
🎨 Custom Design Services
We love bringing your ideas to life!
✏️ Custom Lettering
Add your own words or phrases to:
Tees, sweatshirts, mugs, greeting cards, wall art
Choose from block, script, or handwriting fonts
📩 Contact us for pricing and options.
🖼️ Custom Photo Prints
Turn your favorite photo into a keepsake!
Accepted formats: JPEG, PNG, RAW
Please send high-resolution images
Note: Slight color or clarity variations may occur due to printing methods.
🔍 Looking for Something Specific?
We have a large design library — if you don’t see what you need, just ask! We’re happy to provide pricing and availability.
🖌️ Our Design Sources
✨ Original designs created in-house
🎨 Public domain classics (like Monet and Van Gogh)
💻 Licensed commercial artwork
🧠 Enhanced with AI editing tools for clarity and color
💯 Our Guarantee
We want you to love what you order.
🛍️ Stock products: Refund or replacement if quality doesn’t meet your expectations.
🎨 Custom orders: A mock-up is provided before printing for your approval.
Have questions after receiving your order?
📩 Contact us — we’re here to help!
🚚 Shipping Info
⏱️ Processing and shipping times vary by product.
📦 Standard shipping is calculated at checkout.
✉️ Want Priority (2–3 day) shipping?
Contact us before ordering for a custom quote.
💌 Stay Connected
We’re always adding new mugs, tees, and seasonal designs!
💛 Check back often or sign up for freebies and updates.
Thank you for supporting a small, women- and veteran-owned business.
Your purchase helps us continue spreading creativity and joy.
☕ Artful Aggie — Designed with heart since 1987.
❓ FAQs
➕ How do I order a custom design?
Send us a message with your idea! We’ll confirm details, pricing, and provide a mock-up for approval.
➕ What file type should I use for photos?
JPEG, PNG, or RAW with high resolution. We’ll handle cropping and formatting for print.
➕ What if I’m not happy with my order?
We’ll refund or replace any stock product that doesn’t meet our quality standards. Custom items are final once approved, but we’re always happy to help resolve concerns.
➕ Do you ship internationally?
Currently, we focus on U.S. orders. For special requests, please contact us.